1. Issues with DC-DC chargers and Euro 6 engines

Euro 6 engines have a smart alternator that can confuse a DC-DC chargers, as the sensor is very sensitive. If you are having problems running your DC-DC charger and you have a vehicle with a Euro 6 engine, we would recommend running a D+ signal to the B2B. You can find more information about how to do this in our article: How to find your vehicle’s D+ ignition cable.

If you don’t have a D+ connection, here’s a video which explains how to force the DC-DC charger to start charging your leisure battery:

2. I can’t find my Victron password

For every Victron product with Bluetooth, you will have a ‘Bluetooth Pin’. This is normally a 6 digit pin code that will allow you to access the device via the VictronConnect App. Each product is provided with either a blue sleeve with 2 identical stickers with a QR code on or on the side of the appliance itself. Please keep this safe as you will need it at the end of your build. When everything is powered up and ‘Live’, go into the VictronConnect app and sign into the product using the Bluetooth Pin provided.

If you have lost your blue sleeve and cannot find the QR code, go to the VictronConnect app. Click on the device, then the three dots top right, and finally ‘forgotten password’. On back or side of the device you will find your PUQ code which you can enter to receive a new password.

The blue sleeve found with some Victron products, containing the password for the VictronConnect app.

3. How do I set up my Cerbo GX

To set up your Cerbo GX, you will first need to connect your Cerbo to a WiFi connection. If you do not have one nearby, you can use your mobile hotspot.

• Go to Victron VRM Login/Sign up your phone or computer and create a Victron VRM account.
• Once you have an account, go onto your VictronConnect App and click on your Cerbo GX in the device list.
• Click on the settings cog in the top right hand of your screen, then Networks and connect to your WiFi or personal hotspot.
• After this, go back and click on VRM Online portal. Then, click on the 3 bars at the top left of your screen scroll down to Settings – Users – Invite user and insert these credentials:
  • Name: Huey Simmons
  • Email: [email protected]
  • Access Level: Technician

The access level is a very important step, as this will allow our technical support engineer to make adjustments to your system should the be required. He will receive an invite to your system and can send updates remotely, as well as checking over your system to ensure everything is running smoothly. If you are setting up your system using a laptop, please watch the following video:

4. How to correctly use crimpers and a multimeter

Crimpers can be difficult to use, and most of the faults our support engineer Huey fixes are due to bad connections. If you have an issue with your system and you aren’t sure what’s causing it, please first ensure you do not have any loose connections.

How to use a multimeter

If you suspect you may have a loose connection, you can double check this by using a multimeter. The following video explains how to do this:

How to use a set of crimpers

If you’ve found a loose connection, watch the following videos to understand how to correctly use crimpers, and ensure all of your connections are tight and secure:

5. Where and how to create your chassis earth

All components in your system need to be earthed to the chassis. This is done via either the negative bus bar or a grounding bus bar. So, you can run a single cable from your negative or grounding bus bar to the chassis.

Make the physical connection to the chassis by sanding away any paint to ensure a solid connection. This connection is made using the supplied bolt, nut and washer.